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Support Center

Qualified Healthcare Professionals coordinate and support compliance protocols having attended specific training in the approach, communication, disease, product and procedures of our company. They provide support to the patients and organize all other nursing services under the supervision of the Head Nurse and the responsible for the program. The ultimate goal is to increase patient’s compliance to the treatment.

drug@home

The service includes the collection of drugs from Public Healthcare Organizations and healthcare facilities and their on-time delivery to the pre-specified location. The transportation is carried out in accordance to the international GDP guidelines, the respective temperature conditions depending on the season, and the product characteristics (2o-8oC or15o-25oC). For the service Mediline ISOBOX isothermal boxes are used.

Patient Training on Disease Management

Healthcare professionals of our Nurse Network provide guidance to the patients and their relatives, on the way to prevent complications, their dietary and exercise habits and general issues of behavioral change. Patients understand their responsibilities and learn how to take care of themselves and ultimately improve their quality of life. The total benefit includes the increase of patient adherence, which implies greater treatment effectiveness, decreased possibility of treatment modification, fewer complications, fewer inpatient admissions and reduced costs for the patient, the public funds and the insurance companies.

Patient Training to Device

Qualified and experienced healthcare professionals are responsible for patients and carers training services on drug delivery systems (or devices). Many drug delivery systems present a complexity in their use and storage (inhalers, insulin pens etc.). Healthcare professionals provide training services at the patient’s residence based on the current scientific guidelines in order to increase the therapeutic effect and increase compliance to the treatment.

Psychological support

Qualified and experienced psychologists provide psychological support to patients with chronic or severe diseases and to their relatives in order to cope with their disease. A 24/7 customer support call center is provided in collaboration with Hellas EAP.

Nutritional Support

Individualized nutritional support services are provided by experienced and qualified nutritionists based on the patient medical needs and his/her food preferences derived from a specially designed questionnaire. This service is provided through the physician, either by the phone or through a visit to an expert.

Measurement of Health Indicators

Measurement of blood glucose levels, glycosylated hemoglobin (HbA1c), lipid profile and spirometry test at clinics, pharmacies or healthcare centers by trained healthcare professionals.

Ατομικός ηλεκτρονικός φάκελος υγείας

Τήρηση προσωπικού ιατρικού ιστορικού, εξετάσεων και θεραπειών σε ηλεκτρονική μορφή προσβάσιμο από οποιονδήποτε υπολογιστή, tablet ή smartphone από όποιο σημείο του κόσμου με απόλυτη ασφάλεια για τον κάτοχο του.

Ένα σύγχρονο εργαλείο που περιέχει το πλήρες ιατρικό ιστορικό, τις θεραπείες, τις εργαστηριακές ή απεικονιστικές εξετάσεις και όλα τα χρήσιμα και απαραίτητα στοιχεία συγκεντρωμένα και άμεσα προσβάσιμα από οποιοδήποτε σημείο μέσω ηλεκτρονικού υπολογιστή, tablet ή smartphone, αποκλειστικά από τον κάτοχο αυτού του φακέλου ή σε όποιον αυτός παραχωρήσει πρόσβαση και για όσο χρονικό διάστημα επιλέξει.
Πλήρης κρυπτογράφηση, εξασφαλισμένο αντίγραφο ασφαλείας (backup) και απόλυτη ασφάλεια τόσο για τον ασθενή, όσο και για τα στοιχεία του σας απαλλάσσουν από περιττό όγκο χαρτιών και πιθανής απώλειας δεδομένων.

Healthcare Program Design

According to the needs of the disease or the drug, AidPlusCare has the ability to design and implement programs based on new ideas.

Training on rehabilitation Programs

AidPlusCare provides also rehabilitation services through qualified physiotherapists for patients with disabilities.

Employee Health Management

Qualified healthcare professionals carry out biometric screenings at the Company’s premises. These include: measurement of glycosylated hemoglobin (HbA1c) to determine risk factors for diabetes, measurement of lipid profile for hyperlipidemia, measurement of blood pressure for hypertension and measurement of Body Mass Index (BMI). The aim is to prevent potential medical problems resulting from stressful conditions and sedentary lifestyle that affect all employees.

Services


Support Center
drug@home
Patient Training on Disease Management
Patient Training to Device
Measurement of Health Indicators
Employee Health Management
Nutritional Support
Psychological support
Healthcare Program Design
Training on rehabilitation Programs